- Fluent in handling IT technical issues such as Active Directory, hardware, applications SharePoint, network etc..
- English/Arabic speaking skills
- . Good communication skills
- Planning: Conducts short- and long-term planning to meet network requirements.
- .Network System Design and Implementation: Designs and implements network systems.
- Monitor and support technical Data center
- Follow up on all help desk issues forwarded by NW head or IT Manager.
- Advise NW team on appropriate action.
- Provide third line technical support. The second line support embraces attending and resolving users’ related issues such as network, PC/laptop OS, printing, email, share-point.
- Ensure to respond to all enquiries from NW head or IT manager .
- Identify and escalate situations requiring urgent attention as per workflow process.
- Ensure customer satisfaction.
- Prepare activity reports and update Knowledge database every week.
- Support ITA in new infrastructure setup & upgrade
- Qualifications Required:
- in Information Technology or any other related field.
Senior Network Engineer.
|Job Category||IT Infrastructure, IT Security|